Strategy & Institutional Governance - 2024 Achievements

Summary as of April 3, 2025

Key Strategic Achievements

11 Global Maritime Rank (from 13)
59% Outbound Cargo Increase
46.5% Inbound Cargo Increase
Record Maritime License Sustainability
Customer Satisfaction (88%)
Stakeholder Satisfaction (87%)
Digital Service Adoption (99%)
Automation Level (84%)
42 (+27%) Community Initiatives

Strategic Indicators & Projects Trend

Indicators Projects

Corporate Performance

35 Strategic / 230 Operational Indicators Monitored

86% Timely Submission Rate

80% Indicator Quality Maintained

14 Strategic Projects (79% Timely)

80+ Strategic Performance Meetings

Risk Management

High-Impact Risks Reduced: 52% 11%

Risk Addressed Across 150 Critical Processes

3 Comprehensive Risk Workshops Conducted

International Standards & Quality

Audits: 50 Internal, 8 External (No major issues)

Maintained: 7 ISO Standards Compliance

New Certification: ISO 44001 Achieved

Preparing for: ISO 55001, 56002, 20400

Excellence & Operations

Awards Won: 3 Major (2 Stevie, 1 Maritime Standard)

Automated Internal Excellence Award Implemented

Planning External Excellence Award (2025-2026)


Operations: 1049 Procedures Approved (+8%)

Enhanced Documentation Compliance

98% Audits/Reviews Successfully Completed

Governance & Strategic Initiatives

New Governance Framework Aligned (Govt. Practices)

Administrative Delegation Policy Drafted (90% Matrices Complete)

15+ Strategic Awareness Retreats/Workshops

Business Continuity Framework Defined (ISO 22301:2019) & Training

Management Guide for Teams Developed; 3 Strategic Teams Formed

Comprehensive Corporate Governance Manual Developed

Innovation & Major Studies

8 Innovative Suggestions Implemented

Innovation & Future Foresight Workshop Executed

Dubai Ports & Marinas Infrastructure Code Developed (with ARUP)

Comprehensive Technical & Security Standards Established

6+ Specialized Workshops & Supervisory Committees

Comprehensive Strategic Studies & Reports Conducted

Major Customer Experience Initiatives Managed

Strategic Planning Notes

Plan 2021-2025: Annual Review, Futuristic Initiatives (Mystery Shopper, Excellence Awards), Specialized Plan Drafted.

Plan 2026-2030: Drafted using Env. Analysis, Best Practices. Focus on Agility, Governance, Risk Mgt.

Strategic Planning Guide Aligned with Dubai Govt. Published.